Donor Services Specialist - Hybrid/Remote

North Star Fertility Partners LLC; Illinois; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health plan

401(k) with company match

PTO

Tuition Assistance

Paid Holidays

LTD/STD/Life Insurance

Wellness Programs

Hybrid or remote work based onLocation

Job summary

Growing Generations is seeking a Donor Specialist to join our Donor Services Team. This full-time role provides guidance and a high level of customer service to egg and sperm donors, helping clients achieve their dreams with safety and quality.

You will review applications, conduct video consultations, guide intake, support donor profiles, coordinate with Donor Matching, ensure documentation and compliance, and maintain compassionate, professional client communication.

Qualifications

• Must have excellent customer service, phone, and computer skills.
• Proficient in Microsoft Office and Outlook; Salesforce a plus.
• Ability to maintain confidentiality.
• Ability to interact with a broad range of clients from different cultures and regions.

Responsibilities

• Review donor applications and decide on acceptance or decline per criteria and safety standards.
• Conduct engaging video consultations to explain the donation process, timelines and responsibilities.
• Guide donors through intake, reviewing documentation for completeness and compliance.
• Assist donors in creating compelling donor profiles to maximize selection chances.
• Serve as primary contact for assigned donors with clear and compassionate communication.
• Collaborate with Donor Matching to ensure alignment of donor profiles with client needs.
• Support donor engagement and process improvements across intake and recruitment.

Skills

Customer service

Phone communication

Computer skills

Microsoft Office

Outlook

Salesforce

Confidentiality

Cross-cultural communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Salesforce

Job description

Growing Generations is seeking a Donor Specialist to join our Donor Services Team. This full-time role provides guidance and a high level of customer service to egg and sperm donors, helping clients achieve their dreams with safety and quality.

You will review applications, conduct video consultations, guide intake, support donor profiles, coordinate with Donor Matching, ensure documentation and compliance, and maintain compassionate, professional client communication.