Donor Services Specialist: High-Touch Support (Hybrid/Remote)

North Star Fertility Partners LLC; Maryland; Hybrid; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health plan

401(k) match

PTO

Tuition assistance

Paid holidays

LTD/STD/Life insurance

Wellness programs

Hybrid or remote based on location

Zusammenfassung

Growing Generations is seeking a Donor Specialist to join our Donor Services Team. This full-time role focuses on guiding egg and sperm donors through intake, documentation, and the matching process while delivering exceptional donor experiences.

You will conduct consultations, evaluate applications, and maintain accurate case documentation. A strong emphasis on confidentiality, empathy, and proactive communication is essential for success.

Qualifikationen

• Provide high-quality customer service to egg and sperm donors.
• Maintain strict confidentiality of donor information.
• Demonstrate strong communication, empathy, and attention to detail.
• Familiarity with donor intake and documentation processes is a plus.

Aufgaben

• Review donor applications and make decisions based on criteria and safety standards.
• Conduct video consultations to explain procedures, timelines, and expectations.
• Guide donors through intake, ensuring completeness and accuracy of documents.
• Help donors create compelling donor profiles and present themselves authentically.
• Serve as the primary contact for assigned donors with timely, professional communication.
• Collaborate with Donor Matching to align profiles with client needs.

Kenntnisse

Customer service

Phone skills

Computer skills

Multitasking

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Salesforce

Jobbeschreibung

Growing Generations is seeking a Donor Specialist to join our Donor Services Team. This full-time role focuses on guiding egg and sperm donors through intake, documentation, and the matching process while delivering exceptional donor experiences.

You will conduct consultations, evaluate applications, and maintain accurate case documentation. A strong emphasis on confidentiality, empathy, and proactive communication is essential for success.