Hybrid Practice Assistant II — Urology Surgery Support

Brigham and Women's Hospital; Boston (MA); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Office flexibility

Job summary

Brigham and Women's Hospital is seeking an administrative professional to support clinical service operations, handling clerical tasks, scheduling, check-in/check-out, and billing processes. Under general supervision, duties vary by department.

The role emphasizes proficiency in Office Suite, phone handling, communication, time management, and ability to manage multiple tasks within established protocols. Physical requirements include standing/walking occasionally and sitting most of the time.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years preferred.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions at more advanced competency level.

Skills

Office suite proficiency

Phone system usage

Written communication

Time management

Organization

Clerical tasks

Education

High School Diploma

Job description

Brigham and Women's Hospital is seeking an administrative professional to support clinical service operations, handling clerical tasks, scheduling, check-in/check-out, and billing processes. Under general supervision, duties vary by department.

The role emphasizes proficiency in Office Suite, phone handling, communication, time management, and ability to manage multiple tasks within established protocols. Physical requirements include standing/walking occasionally and sitting most of the time.