Hybrid Patient Care Coordinator - Scheduling & Triage

careers-fhcrc; Seattle (WA); Hybrid; USD 56,000 - 80,000; Full time

Benefits offered by this job

Retirement savings plan

Employee assistance program

Paid sick leave

Pro-rated paid holidays

Job summary

Fred Hutchinson Cancer Center in Seattle is seeking a Scheduling Coordinator to manage patient appointments, referrals, and registration activities. The role involves close interaction with patients, families, and clinical staff to ensure timely and accurate scheduling across departments.

The position requires strong organizational and communication skills, experience with scheduling systems, and the ability to work in a high-pressure healthcare setting.

Qualifications

• High school graduate or equivalent.
• Ability to work independently, organize, and prioritize concurrent responsibilities and demand.
• Proficient in MS Word, email, and data entry in Windows environment.
• Demonstrated customer service skills.
• Ability to solve complex problems and meet patient needs.
• Ability to work in a high-pressure health care environment.
• Active listening and relationship-building skills.

Responsibilities

• Schedule all patient appointments and outside consults/referrals, coordinating with departments for efficient flow.
• Assist patients, families, providers, and staff; answer questions and follow up.
• Update patient and caregiver contact information in the EHR.
• Communicate scheduling needs with providers, technologists, and nurses; notify as needed.
• Prioritize scheduling requests and manage emergencies and codes.
• Support department function; may take on cross-coverage or special projects.
• Assist with training of new staff and update provider templates.
• Triage calls from referring physicians, patients, and others seeking care.

Skills

Independent working

Organization

Prioritization

Communication

Customer service

Problem solving

Active listening

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree (BA/BS)

Tools

Epic scheduling software

Job description

Fred Hutchinson Cancer Center in Seattle is seeking a Scheduling Coordinator to manage patient appointments, referrals, and registration activities. The role involves close interaction with patients, families, and clinical staff to ensure timely and accurate scheduling across departments.

The position requires strong organizational and communication skills, experience with scheduling systems, and the ability to work in a high-pressure healthcare setting.