Hybrid Patient Care Coordinator: Front Desk & Remote

UnitedHealth Group; Everett (WA); On-site; USD 22,000 - 40,000; Full time

Job summary

UnitedHealth Group is seeking a Patient Care Coordinator to join a clinic team in Everett, WA. The role blends front desk reception with patient access and call center duties to support appointment scheduling, insurance verification, and patient inquiries.

This full-time, office-based position operates Monday to Friday with 8-hour shifts (8:00 am–5:00 pm PST) and occasional overtime. Training runs onsite for 2–3 months, with a strong emphasis on customer service and seamless patient support.

Qualifications

• High school diploma or equivalent experience required.
• Minimum 1 year of customer service experience.
• Ability to work 2–3 on-site days per week at 1728 W Marine View Drive, Everett, WA.
• Flexible to work 8:00 am–5:00 pm PST during 8-hour shifts.

Responsibilities

• Greet and check in patients in a courteous manner and verify demographics.
• Schedule, reschedule, and manage patient appointments across providers.
• Verify insurance eligibility and document interactions in EHR.
• Answer high-volume calls and provide information on appointments and policies.
• Support front desk operations and coordinate with clinical staff as needed.
• Maintain a clean, patient-friendly reception area and assist portal access.

Skills

Customer service

Microsoft Office

Education

High School Diploma / GED OR equivalent years of experience

Job description

UnitedHealth Group is seeking a Patient Care Coordinator to join a clinic team in Everett, WA. The role blends front desk reception with patient access and call center duties to support appointment scheduling, insurance verification, and patient inquiries.

This full-time, office-based position operates Monday to Friday with 8-hour shifts (8:00 am–5:00 pm PST) and occasional overtime. Training runs onsite for 2–3 months, with a strong emphasis on customer service and seamless patient support.