Hybrid Part-Time IT Support Pro — 365 & SharePoint Expert

Lumenci; Austin (TX); Hybrid; USD 44,000 - 58,000; Part time

Benefits offered by this job

Health insurance

401(k)

PTO

Floating holidays

Wellness leave

Job summary

Lumenci in Austin, Texas is seeking a part-time IT Support Specialist to lead internal technical support, hardware provisioning, and systems administration. The role is hybrid, with onsite work as needed for hardware logistics, roughly 20–25 hours per week.

You will manage Microsoft 365, Entra ID, SharePoint, and ticketing workflows, provision hardware, troubleshoot Windows/macOS, and document SOPs for scalable help desk operations.

Qualifications

• 3 to 5 years of hands-on technical support, help desk administration, or systems support experience.
• Advanced proficiency in Microsoft 365 administration, SharePoint site permissions/architecture, Entra ID, and Teams.
• Demonstrated experience selecting, deploying, or managing IT service management (ITSM) and ticketing software.
• Proven track record managing hardware deployment pipelines and troubleshooting complex OS and networking issues.
• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
• Ability to work onsite at our Austin, Texas office on scheduled days for hardware provisioning and physical IT management.

Responsibilities

• Administer user accounts, security groups, and access permissions across Microsoft 365, Entra ID (Azure AD), and SharePoint.
• Manage end-to-end hardware lifecycles, including configuring, imaging, deploying, and troubleshooting laptops and peripherals for local and remote employees.
• Implement, configure, and maintain a centralized IT ticketing system to establish SLA benchmarks and incident management workflows.
• Provide tier 2 technical troubleshooting for Windows and macOS environments, meeting room AV systems, and office network infrastructure.
• Author clear standard operating procedures (SOPs), employee-facing troubleshooting guides, and IT onboarding/offboarding workflows.
• Monitor endpoint compliance, enforce security best practices, and manage software license allocations.

Skills

Microsoft 365 administration

SharePoint

Entra ID (Azure AD)

Teams

ITSM ticketing software

Hardware deployment

Windows

macOS

SOPs/documentation

Communication

onsite work

Job description

Lumenci in Austin, Texas is seeking a part-time IT Support Specialist to lead internal technical support, hardware provisioning, and systems administration. The role is hybrid, with onsite work as needed for hardware logistics, roughly 20–25 hours per week.

You will manage Microsoft 365, Entra ID, SharePoint, and ticketing workflows, provision hardware, troubleshoot Windows/macOS, and document SOPs for scalable help desk operations.