Hybrid IT Support Specialist (Mac/365) – Impactful Role

ConsultNet Technology Services and Solutions; Harrisburg (Dauphin County); Hybrid; USD 60,000 - 70,000; Full time

Job summary

ConsultNet Technology Services and Solutions is seeking an IT Support Specialist to lead Tier 1 support for a Mac-based environment. The role reports to the IT Director and serves about 46 staff, with hybrid onsite days and a focus on clear communication with non-technical colleagues.

You will troubleshoot Microsoft 365 issues, support Word/OneDrive/SharePoint, and help keep knowledge articles up to date. Excellent problem-solving and teamwork are required.

Qualifications

• Hands-on macOS support in a business setting.
• Strong knowledge of Microsoft 365 including Word, OneDrive, and SharePoint.
• Experience supporting Windows in a Mac environment, or the ability to learn quickly.
• Experience in a help desk or Tier 1 support role.
• Excellent verbal and written communication skills, with a customer-first attitude.
• Ability to work onsite 2–3 days a week.

Responsibilities

• Provide Tier 1 support for a Mac-based environment running Windows on Mac and Microsoft 365.
• Troubleshoot login and account access issues, app failures, and Microsoft 365 problems such as Word errors, OneDrive syncing, and SharePoint stability.
• Support remote staff, and maintain office equipment and on-premises servers during onsite days.
• Write and maintain knowledge base articles so staff can solve common issues on their own.
• Help plan and present IT lunch-and-learns and training on new software and IT topics.
• De-escalate frustrated users and communicate clearly with non-technical staff.
• Partner with the IT Director on projects that improve and grow the IT function.

Skills

macOS

Microsoft 365

Windows in Mac env

Help desk / Tier 1 support

Customer communication

Onsite work availability

Tools

Microsoft 365 Suite

SharePoint

OneDrive

Job description

ConsultNet Technology Services and Solutions is seeking an IT Support Specialist to lead Tier 1 support for a Mac-based environment. The role reports to the IT Director and serves about 46 staff, with hybrid onsite days and a focus on clear communication with non-technical colleagues.

You will troubleshoot Microsoft 365 issues, support Word/OneDrive/SharePoint, and help keep knowledge articles up to date. Excellent problem-solving and teamwork are required.