Hybrid IT Support Specialist: Windows/macOS & 365

BrightEdge; San Mateo (CA); Hybrid; USD 74,501,000 - 80,231,000; Full time

Job summary

BrightEdge in San Mateo, CA is seeking an IT Support Specialist to provide hands-on support across Windows and macOS, Microsoft 365, and end-user devices in a split-office/data center role. You'll help with onboarding/offboarding, device setup, account access, and security patching, while maintaining asset inventories and collaborating with IT teams in both locations.

The role requires reliable transportation to commute to the San Jose data center as needed and offers a competitive hourly rate

Qualifications

• 2+ years in IT support, help desk, or desktop support.
• Hands-on experience supporting Windows, macOS, and Microsoft 365.
• Familiarity with Active Directory or Microsoft Entra ID.
• Basic understanding of network connectivity and endpoint security.
• Experience with Zendesk.
• Strong problem-solving, customer service, and communication skills.
• Associate degree in IT or related field, or equivalent practical experience.
• Ability to stand, sit, bend, and lift up to 30 pounds when handling server equipment.

Responsibilities

• End-User Support: Provide technical support for Windows and macOS computers, applications, printers, and peripherals.
• Microsoft 365 Support: Troubleshoot issues with Microsoft 365, Outlook, Teams, SharePoint, and OneDrive.
• Ticket Management: Track support requests, document troubleshooting steps, and escalated issues as needed.
• Employee Lifecycle Support: Manage onboarding and offboarding, including device setup, account access, and equipment recovery.
• Account & Access Management: Support user accounts, permissions, MFA, and password resets.
• Network Troubleshooting: Resolve basic connectivity issues involving Wi-Fi and VPN.
• IT Asset Management: Maintain equipment inventories and technical documentation.
• Endpoint Security: Follow security protocols and assist with Microsoft Defender for Endpoint updates and patching.

Skills

IT support

Windows/macOS

Microsoft 365

Communication

Time management

Education

Associate degree in IT

Tools

Zendesk

Intune

JAMF

Job description

BrightEdge in San Mateo, CA is seeking an IT Support Specialist to provide hands-on support across Windows and macOS, Microsoft 365, and end-user devices in a split-office/data center role. You'll help with onboarding/offboarding, device setup, account access, and security patching, while maintaining asset inventories and collaborating with IT teams in both locations.

The role requires reliable transportation to commute to the San Jose data center as needed and offers a competitive hourly rate