Hybrid IT Support Specialist - Mac/Windows & 365

AEG; Chicago (IL); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision

Paid holidays

Vacation & sick time

401k with company match

Parental leave

Life insurance

Wellness offerings

Job summary

AEG is seeking an IT Support Specialist to provide day-to-day technical assistance for CMN staff in a hybrid work environment in Chicago. You will diagnose and resolve hardware, software, and device issues, supporting both in-person and remote staff.

You will manage onboarding/offboarding, configure devices, and administer Microsoft 365 licenses, SharePoint, Teams, and Outlook. The role also covers server, network, and enterprise-system escalation to the IT Manager.

Qualifications

• High School Diploma or equivalent; higher degrees preferred.
• 2+ years of related IT support experience.
• Experience troubleshooting hardware/software on Mac, PC, iPhone, and Microsoft 365 apps.
• Experience supporting printers, mobile devices, conferencing tech, and office peripherals.
• Excellent verbal and written communication; strong interpersonal skills.

Responsibilities

• Provide day-to-day IT support for CMN staff in Mac and Windows environments.
• Diagnose and resolve hardware, software, and device issues; remote support.
• Escalate complex server, network, and enterprise system issues to IT Manager.
• Manage onboarding/offboarding: account creation, updates, and deactivations.
• Assist with deployment of laptops, desktops, monitors, and mobile devices.
• Administer Microsoft 365 users, licenses, and access.
• Support SharePoint, Teams, Outlook, and other 365 apps.
• Monitor Windows Servers, Hyper-V VMs, and NAS storage; escalate as needed.
• Support Cisco Spam Filter, Kandji enrollment, and security requests.
• Provide first-level QuickBooks access support; escalate complex issues.
• Create users and provisioning for 3CX phones; assist with office tech.
• Coordinate workstation moves and new office setups; document issues.
• Maintain IT equipment inventory and assist with asset tracking.

Skills

Mac hardware

Windows PC

iPhone

Microsoft 365

Customer service

Communication

Documentation

Printers & peripherals

Education

High School Diploma

Associate/Bachelor's preferred

Tools

3CX phone system

Hyper-V

Synology NAS

Microsoft 365 admin

SharePoint

Teams

Windows Server

Cisco Spam Filter

Kandji

Job description

AEG is seeking an IT Support Specialist to provide day-to-day technical assistance for CMN staff in a hybrid work environment in Chicago. You will diagnose and resolve hardware, software, and device issues, supporting both in-person and remote staff.

You will manage onboarding/offboarding, configure devices, and administer Microsoft 365 licenses, SharePoint, Teams, and Outlook. The role also covers server, network, and enterprise-system escalation to the IT Manager.