Hybrid IT Support Specialist (6-Month Contract)

Bay FC; San Francisco (CA); Hybrid; USD 28,000 - 40,000; Part time

Job summary

Bay FC is seeking a resourceful IT Support Specialist (Contractor) to join our SF office for a 6-month engagement, about 24 hours per week. The role is 3 days on-site with potential for hybrid work, supporting Windows and Mac workstations, Microsoft 365 apps, and general IT needs across the office.

The ideal candidate will troubleshoot hardware/software, manage Tier 1–2 tickets, assist with onboarding, and coordinate with the IT team to keep end users productive.

Qualifications

• 1–3 years of IT support or help desk experience.
• Experience supporting Windows and/or Mac computers.
• Microsoft 365 experience.
• Basic networking knowledge.
• Strong troubleshooting skills.
• Experience supporting end users in an office environment.
• Ability to work independently onsite and remotely.
• Strong organizational and communication skills.

Responsibilities

• Responding to employee IT support requests.
• Troubleshooting hardware and software issues.
• Supporting Windows and Mac computers.
• Troubleshooting monitors, docks, keyboards, mice, printers, and other peripherals.
• Troubleshooting basic wired and wireless connectivity issues.
• Assisting with Microsoft 365 applications.
• Supporting Teams, Outlook, OneDrive, SharePoint, Slack, Zoom, Adobe, and other business applications.
• Providing on-site and remote IT support.
• Managing and resolving Tier 1-2 support tickets.
• Escalating more complex issues to the internal IT team.

Skills

IT support

Help desk

Windows

Mac

Microsoft 365

Networking

Troubleshooting

End-user support

Remote work

Onsite work

Tools

Windows OS

Mac OS

Slack

Zoom

Teams

SharePoint

OneDrive

Exchange Online

AV tech

Job description

Bay FC is seeking a resourceful IT Support Specialist (Contractor) to join our SF office for a 6-month engagement, about 24 hours per week. The role is 3 days on-site with potential for hybrid work, supporting Windows and Mac workstations, Microsoft 365 apps, and general IT needs across the office.

The ideal candidate will troubleshoot hardware/software, manage Tier 1–2 tickets, assist with onboarding, and coordinate with the IT team to keep end users productive.