Windows Help Desk & Onsite Support Specialist (Hybrid)

Xperteks Computer Consultancy, Inc.; Hinsdale (IL); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Xperteks Computer Consultancy, Inc. is seeking a Windows/PC Help Desk Support to join our team in a full-time hybrid role.

The position requires on-site support and proactive desktop, user, and hardware assistance, with strong Windows troubleshooting and customer communication. The ideal candidate will have experience with VPN, TCP/IP LAN, Microsoft 365, and cloud platforms, and must be organized and capable of documenting issues and maintenance tasks.

Qualifications

• Proficient in Windows Operating System and troubleshooting.
• Experience with remote software technologies.
• Customer-focused and able to work in a MSP environment.

Responsibilities

• Provide general desktop, user and hardware support
• Provide proactive system maintenance including backup solutions
• Provide general connectivity and troubleshooting support
• Provide network and server support
• Provide good communication skills and documentation
• Onsite support required

Skills

Windows Troubleshooting

VPN Connectivity

TCP/IP Networks

Network & Firewall Troubleshooting

Printer Troubleshooting

Microsoft 365 / Cloud

Critical Thinking

Organized

Desktop & Hardware Support

Job description

Xperteks Computer Consultancy, Inc. is seeking a Windows/PC Help Desk Support to join our team in a full-time hybrid role.

The position requires on-site support and proactive desktop, user, and hardware assistance, with strong Windows troubleshooting and customer communication. The ideal candidate will have experience with VPN, TCP/IP LAN, Microsoft 365, and cloud platforms, and must be organized and capable of documenting issues and maintenance tasks.