Hybrid Ops & Customer Success Specialist

Primum Health, Inc.; Columbus (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Primum Health, Inc. in Columbus is seeking an Operations & Customer Success Coordinator to support day-to-day workflows powering our platform for oncologists. This hybrid, full-time role blends operations and client success, delivering white-glove service while helping scale processes.

You'll onboard users, respond to inquiries, track messages, and manage incentive payments. You’ll grow with a fast-moving startup and own increasingly impactful projects.

Qualifications

• 2–5 years in operations, customer support, or related roles.
• Startup experience and healthcare interest are a plus.

Responsibilities

• Onboard users and track messages; manage incentive payments.
• Identify inefficiencies and implement improvements.
• Maintain relationships with clinicians and support users.
• Manage outbound communications and brand voice.

Skills

Attention to detail

Clear and kind communication

Self-motivated

Curiosity

Flexible / resourceful

Education

Science-based degree

Tools

Google Sheets

Notion

Hubspot

Job description

Primum Health, Inc. in Columbus is seeking an Operations & Customer Success Coordinator to support day-to-day workflows powering our platform for oncologists. This hybrid, full-time role blends operations and client success, delivering white-glove service while helping scale processes.

You'll onboard users, respond to inquiries, track messages, and manage incentive payments. You’ll grow with a fast-moving startup and own increasingly impactful projects.