Customer Success Operations Coordinator

Goodpath; Cambridge (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

Goodpath is a fast-growing, mission-driven startup delivering integrative care. Members work 1:1 with a Health Coach and a coordinated clinical team spanning behavioral, physical, and medical care.

The Customer Success Organization is central to delivering on this promise for partners and Members alike. The Customer Success Operations Coordinator will become the operational backbone of the team—analyzing data, building leadership reports and decks, coordinating implementations, and keeping

Qualifications

• 3–5 years of experience in customer success, operations, project coordination, or a related field.
• Strong organizational skills and an exceptional eye for detail.
• Proficiency with Excel/Google Sheets and PowerPoint/Google Slides.
• Comfort working in CRM and ticketing systems (e.g., Salesforce, Gainsight, Zendesk, or Freshdesk).
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• A proactive, can-do mindset and genuine eagerness to learn.
• Interest in healthcare / familiarity with digital health

Responsibilities

• Manage self-serve reporting and partner with the data team on accuracy and customizations.
• Compile monthly and quarterly reports tracking key CS metrics for leadership and partners.
• Build polished, on-brand decks for QBRs, renewals conversations, and executive updates.
• Maintain the renewals calendar; flag upcoming dates and keep status current in the CRM.
• Coordinate implementation timelines and tasks across CS, Product, and Operations for smooth onboarding.
• Support CS projects end to end — tracking action items, deadlines, and dependencies.
• Coordinate meeting scheduling for customer meetings, QBRs, and internal syncs across calendars/time zones.
• Triage and track support tickets, escalating to the right owner when needed.

Skills

Customer Success

Operations

Project Coordination

Data Analysis

Tools

Excel

Google Sheets

PowerPoint

Google Slides

Salesforce

Gainsight

Zendesk

Freshdesk

SQL

Job description

Goodpath is a whole-person, integrative care platform built around a simple idea: lasting health outcomes come from treating the whole person, not a single symptom. Our members work 1:1 with a dedicated Health Coach and a coordinated clinical team that spans behavioral, physical, and medical care. We're a fast-growing, mission-driven start-up, and our Customer Success organization is central to how we deliver on that promise for our partners and Members alike.

About the Role

The Customer Success Operations Coordinator is a critical role in helping take our Customer Success team to the next level. This role will help the team bring more data driven insights to our customers. You'll be the operational backbone of the team - analyzing data, building the reports and decks leadership relies on, project managing implementations/launches, coordinating meetings, ensuring eligibility files are up to date, and managing the day-to-day details that let our Customer Success Managers focus on relationships. This is a great fit for someone early in their career who is highly organized, analytical, detail-oriented, and energized by keeping many moving pieces on track.

What You'll Do

Core Responsibilities (day-to-day priorities)

Reporting & Analytics

• Manage self-serve reporting and partner with the data team on accuracy and customizations
• Compile monthly and quarterly reports tracking key CS metrics for leadership and partners
• Build polished, on-brand decks for QBRs, renewals conversations, and executive updates

Operational Coordination

• Maintain the renewals calendar; flag upcoming dates and keep status current in the CRM
• Coordinate implementation timelines and tasks across CS, Product, and Operations for smooth onboarding
• Support CS projects end to end — tracking action items, deadlines, and dependencies

Supporting Responsibilities

• Coordinate meeting scheduling for customer meetings, QBRs, and internal syncs across calendars/time zones
• Triage and track support tickets, escalating to the right owner when needed

What You'll Bring

• 3-5 years of experience in customer success, operations, project coordination, or a related field
• Strong organizational skills and an exceptional eye for detail.
• Proficiency with Excel/Google Sheets and PowerPoint/Google Slides.
• Comfort working in CRM and ticketing systems (e.g., Salesforce, Gainsight, Zendesk, or Freshdesk).
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• A proactive, can-do mindset and genuine eagerness to learn.
• Interest in healthcare / familiarity with digital health

Nice to Have

• Experience with project management tools such as Asana, Monday.com, or Jira.
• Prior experience in SaaS, healthcare, or another mission-driven organization.
• Familiarity with data visualization or reporting tools.
• Experience with SQL

Why Goodpath

Join a team building a genuinely integrative model of care — one that treats weight, mental health, sleep, MSK, and other connected conditions together, not in silos. You'll work closely with Customer Success leadership, gain broad exposure to how a healthcare operations team runs, and have real room to grow as the team scales.

Goodpath is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.