Operations & Customer Success Coordinator

Primum Health, Inc.; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Primum Health, Inc. in Columbus is seeking an Operations & Customer Success Coordinator to support day-to-day workflows powering our platform for oncologists. This hybrid, full-time role blends operations and client success, delivering white-glove service while helping scale processes.

You'll onboard users, respond to inquiries, track messages, and manage incentive payments. You’ll grow with a fast-moving startup and own increasingly impactful projects.

Qualifications

• 2–5 years in operations, customer support, or related roles.
• Startup experience and healthcare interest are a plus.

Responsibilities

• Onboard users and track messages; manage incentive payments.
• Identify inefficiencies and implement improvements.
• Maintain relationships with clinicians and support users.
• Manage outbound communications and brand voice.

Skills

Attention to detail

Clear and kind communication

Self-motivated

Curiosity

Flexible / resourceful

Education

Science-based degree

Tools

Google Sheets

Notion

Hubspot

Job description

Operations & Customer Success Coordinator

Columbus, OH (hybrid) Full-time

At Primum, we’re on a mission to ensure every cancer patient receives the most informed and effective treatment possible. Community oncologists care for 80% of cancer patients and face constant challenges staying up to date with the latest oncology advances. Primum's platform connects them to expert advice and cutting-edge insights, empowering better treatment decisions and improving lives.

We are a fast-moving startup where every team member has outsized impact. If you thrive on solving problems, love details, and want to build something that matters—this is your chance.

About the Role

We’re looking for a smart, scrappy, detail-obsessed operator who’s excited to wear many hats and grow alongside a passionate team. In this role, you’ll handle the day-to-day workflows that power our product, deliver exceptional service to our users (mostly oncologists), and help further build out a community of highly-engaged medical professionals.

This is not a narrowly defined corporate job. You’ll be juggling high-priority tasks, learning new tools on the fly, and finding clever ways to make everything run smoother. You’ll be supported and empowered, but also expected to take real ownership.

What You’ll Do

• Execute essential workflows that aren’t yet automated (onboarding users, tracking messages, managing incentive payments).
• Spot inefficiencies and help improve them one step at a time.
• Use tools like Google Sheets, Notion, Hubspot, or whatever helps us get things done faster and smarter.

Customer Success

• Be the friendly face of Primum for our users—mostly clinicians and oncologists.
• Answer questions, solve problems, and make sure every interaction feels like white-glove service.
• Keep a close eye on payment processes and user issues so nothing falls through the cracks.
• Reach out proactively to ensure users feel heard, valued, and supported.

Community & Communications

• Run outbound emails and social media updates with a high level of polish and consistency.
• Prep for and attend conferences to represent the team with pride.
• Maintain our brand voice: warm, professional, and precise.

Relationship Building

• Cultivate genuine connections with users through thoughtful emails and video chats.
• Collect user feedback and insights to help guide our product development.

Who You Are

• Earlier in your career and ready to stretch and grow in a fast-paced startup.
• Obsessed with the details—you catch what others miss and take pride in doing things thoroughly and thoughtfully.
• Flexible and resourceful—you don’t get stuck, you get creative.
• Clear and kind communicator—whether it’s a clinician or a colleague, you explain things well and always sound human.
• Self-driven—you take initiative and own your work, even when there’s ambiguity.
• Curious—you like learning new tools and trying new approaches.
• Excited about healthcare and mission-driven work—prior experience with clinicians is a plus, but not required.
• A degree in a science-based area of study is a big plus, but what’s most important is that you thrive on learning and would be excited about mastering new technical concepts.

Why You Might Love This Role

• You want to do life-changing work that matters for patients and doctors.
• You’re looking for a startup experience where you can help shape something early.
• You want to grow fast, wear lots of hats, and build a broad skill set.
• You get a kick out of figuring things out, even if it’s messy at first.

Details

• Experience Level: 2–5 years in operations, customer support, or related roles.