Customer Success Manager

Symmetrio; Denver (CO); On-site; USD 120,000 - 190,000; Full time

Job summary

Symmetrio is recruiting for an experienced Customer Success Manager to serve as the primary strategic partner for oncology customers after implementation. You will drive adoption, satisfaction, retention, and long-term success by building trusted relationships with executive, clinical, operational, and IT stakeholders.

The role sits in the Denver area and requires about 40% travel across the United States. You will collaborate with Sales, Clinical, Product Management, Engineering, and Support to

Qualifications

• Bachelor's degree required; clinical degree preferred.
• 7+ years in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services.
• Experience supporting enterprise healthcare software, SaaS platforms, or clinical/hospital tech.

Responsibilities

• Serve as primary relationship owner for health system and oncology customers.
• Develop executive-level partnerships with stakeholders across clinical, operational, and IT areas.
• Drive customer adoption through proactive engagement and best practice recommendations.
• Monitor health metrics and milestones to maximize retention and value realization.
• Lead business reviews and communicate measurable ROI and strategic guidance.
• Identify risks early and coordinate resources to resolve issues.
• Collaborate with Product, Clinical, Engineering, Sales, and Support to advocate for needs.
• Gather feedback and translate insights into product enhancements.
• Identify expansion opportunities and support renewals and growth.
• Develop strategic success plans with measurable objectives for each customer.
• Represent the organization at meetings, conferences, and industry events.

Skills

Communication skills

Relationship management

Executive stakeholder management

Presentation skills

Cross-functional collaboration

Adoption strategy

Education

Bachelor's degree

Clinical degree (RN / Radiation Therapist / Medical Dosimetry etc.)

Job description

Symmetrio is recruiting on behalf of an innovative healthcare technology company that is transforming oncology care through an AI-powered clinical software platform. Our client partners with leading cancer centers and health systems to improve clinical decision-making, streamline oncology workflows, and enhance patient outcomes.

As the organization continues its rapid growth, they are seeking an experienced Customer Success Manager to build strategic relationships with healthcare clients and ensure they realize maximum value from the platform.

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer adoption, satisfaction, retention, and long-term success by developing trusted relationships with executive, clinical, operational, and IT stakeholders.

The ideal candidate combines healthcare technology experience with exceptional relationship management skills and understands the complexities of clinical workflows. This is a highly visible position that works cross-functionally with Sales, Clinical, Product Management, Engineering, and Support to ensure customers achieve measurable clinical and operational outcomes.

This position is based in the Denver area and requires approximately 40% travel throughout the United States.

Responsibilities

• Serve as the primary relationship owner for assigned health system and oncology practice customers.
• Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.
• Drive customer adoption through proactive engagement, workflow optimization, and best practice recommendations.
• Monitor customer health metrics, utilization, and success milestones to maximize long-term retention.
• Lead executive business reviews and communicate measurable value, ROI, and strategic recommendations.
• Identify customer risks early and coordinate internal resources to ensure successful resolution.
• Partner closely with Product, Clinical, Engineering, Sales, and Support teams to advocate for customer needs.
• Gather customer feedback and translate insights into product enhancement opportunities.
• Identify expansion opportunities within existing accounts while supporting renewals and long-term growth.
• Develop strategic success plans with measurable objectives for each customer.
• Represent the organization at customer meetings, conferences, and industry events.

• Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline).
• 7+ years of experience in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services.
• Experience supporting enterprise healthcare software, SaaS platforms, clinical applications, or healthcare technology solutions.
• Strong understanding of oncology or complex healthcare workflows is highly preferred.
• Demonstrated success managing executive-level customer relationships within hospitals, health systems, or physician organizations.
• Excellent communication, presentation, and relationship-building skills.
• Proven ability to manage multiple enterprise customer engagements simultaneously.
• Experience interpreting customer utilization metrics and driving adoption strategies.
• Ability to collaborate effectively across commercial, clinical, product, and technical organizations.
• Willingness to travel approximately 40%

Preferred Experience

• Oncology software, oncology operations, radiation oncology, or cancer center experience.
• Clinical workflow optimization or healthcare consulting.
• Enterprise SaaS customer success methodologies.
• EHR integration and healthcare interoperability experience.