Customer Success & Operations Coordinator | Hybrid

NV CHEP Benelux SA; Town of Belgium (WI); Hybrid; USD 46,000 - 64,000; Full time

Benefits offered by this job

Lunch vouchers

STI Bonus Plan

Laptop

Hospital Insurance fully paid by CHEP

Ambulant plan

Group Insurance

Eco Vouchers

End Year premium

40-hour week with 20 days leave + 12 A

Job summary

CHEP is seeking a proactive Business Support Analyst to deliver exceptional customer service, support onboarding, audits, and cross-functional collaboration across Sales, Finance, Operations, and Customer Service. You will act as a trusted partner to customers and internal stakeholders, resolving issues efficiently and enhancing the customer experience.

The role emphasizes data-driven insights, process improvements, and a customer-centric mindset in a hybrid work environment.

Qualifications

• Experience in customer service, business support, account management, operations, or a similar role.
• Strong analytical skills to interpret data and identify trends.
• Excellent problem-solving and negotiation skills.
• Ability to work cross-functionally and influence stakeholders.
• Strong organizational skills with multiple priorities.
• Customer-centric mindset with continuous improvement.
• Strong Dutch and English communication.
• Additional languages are a plus.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Serve as the main point of contact for customer inquiries, requests, and escalations.
• Manage customer onboarding activities, including account setup and support.
• Conduct customer stock audits and ensure timely completion of audit activities.
• Analyze audit results and negotiate successful outcomes with customers.
• Collaborate with Sales, Finance, Operations, and Customer Service teams to resolve issues and improve the customer experience.
• Maintain accurate customer data and service records across relevant systems.
• Monitor customer performance and identify opportunities to improve service levels.
• Support continuous improvement initiatives aimed at streamlining processes.

Skills

Customer service

Account management

Operations

Supply chain

Analytical skills

Problem-solving

Cross-functional collaboration

Dutch & English communication

Communication

Tools

Microsoft Office

Business systems

Job description

CHEP is seeking a proactive Business Support Analyst to deliver exceptional customer service, support onboarding, audits, and cross-functional collaboration across Sales, Finance, Operations, and Customer Service. You will act as a trusted partner to customers and internal stakeholders, resolving issues efficiently and enhancing the customer experience.

The role emphasizes data-driven insights, process improvements, and a customer-centric mindset in a hybrid work environment.