Customer Success Operations Specialist

Goodpath; Cambridge (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

Goodpath is a fast-growing, mission-driven startup delivering integrative care. Members work 1:1 with a Health Coach and a coordinated clinical team spanning behavioral, physical, and medical care.

The Customer Success Organization is central to delivering on this promise for partners and Members alike. The Customer Success Operations Coordinator will become the operational backbone of the team—analyzing data, building leadership reports and decks, coordinating implementations, and keeping

Qualifications

• 3–5 years of experience in customer success, operations, project coordination, or a related field.
• Strong organizational skills and an exceptional eye for detail.
• Proficiency with Excel/Google Sheets and PowerPoint/Google Slides.
• Comfort working in CRM and ticketing systems (e.g., Salesforce, Gainsight, Zendesk, or Freshdesk).
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• A proactive, can-do mindset and genuine eagerness to learn.
• Interest in healthcare / familiarity with digital health

Responsibilities

• Manage self-serve reporting and partner with the data team on accuracy and customizations.
• Compile monthly and quarterly reports tracking key CS metrics for leadership and partners.
• Build polished, on-brand decks for QBRs, renewals conversations, and executive updates.
• Maintain the renewals calendar; flag upcoming dates and keep status current in the CRM.
• Coordinate implementation timelines and tasks across CS, Product, and Operations for smooth onboarding.
• Support CS projects end to end — tracking action items, deadlines, and dependencies.
• Coordinate meeting scheduling for customer meetings, QBRs, and internal syncs across calendars/time zones.
• Triage and track support tickets, escalating to the right owner when needed.

Skills

Customer Success

Operations

Project Coordination

Data Analysis

Tools

Excel

Google Sheets

PowerPoint

Google Slides

Salesforce

Gainsight

Zendesk

Freshdesk

SQL

Job description

Goodpath is a fast-growing, mission-driven startup delivering integrative care. Members work 1:1 with a Health Coach and a coordinated clinical team spanning behavioral, physical, and medical care.

The Customer Success Organization is central to delivering on this promise for partners and Members alike. The Customer Success Operations Coordinator will become the operational backbone of the team—analyzing data, building leadership reports and decks, coordinating implementations, and keeping