Hybrid Operations Team Lead - Drive Service Excellence

RiverSource Life Insurance Company; Minneapolis, Charlotte (MN, NC); Hybrid; USD 62,000 - 86,000; Full time

Benefits offered by this job

Hybrid work arrangement

In-office collaboration culture

Job summary

RiverSource Life Insurance Company is seeking an Operations Team Lead to guide a customer-focused team across Minneapolis or Charlotte. The role involves directing daily operations, mentoring staff, and partnering across the organization to enhance client service and processes.

You will coach direct reports, resolve complex issues, and drive improvements while maintaining a culture of accountability and collaboration. In-office collaboration is emphasized with hybrid work options.

Qualifications

• 3–5 years of relevant customer service/operations experience.
• Experience coaching or providing indirect leadership.
• Strong organizational and communication skills.
• Bachelor’s degree preferred.

Responsibilities

• Lead and coach direct reports to meet accuracy and service metrics.
• Resolve complex issues and support key business initiatives.
• Drive process improvements and cross-functional collaboration.
• Foster a culture of accountability and service excellence.

Skills

Team leadership

Customer service processes

Performance management

Communication

Process improvement

Education

High School Diploma/GED

Bachelor’s degree (preferred)

Job description

RiverSource Life Insurance Company is seeking an Operations Team Lead to guide a customer-focused team across Minneapolis or Charlotte. The role involves directing daily operations, mentoring staff, and partnering across the organization to enhance client service and processes.

You will coach direct reports, resolve complex issues, and drive improvements while maintaining a culture of accountability and collaboration. In-office collaboration is emphasized with hybrid work options.