Operations Team Lead - Hybrid, Customer Service Coach

Threadneedle group; Minneapolis (MN); Hybrid; USD 62,000 - 86,000; Full time

Benefits offered by this job

Hybrid work model

In-office collaboration

Job summary

Columbia Threadneedle Investments in Minneapolis seeks a Team Lead - Operations to drive customer-focused service with day-to-day team leadership. You will mentor the team, guide process improvements, and ensure high service levels for advisors, clients, or relationship partners.

This role emphasizes in-person collaboration and delivering impactful results across the organization. The position requires a Bachelor-level understanding with 3-5 years of relevant experience, strong communication,

Qualifications

• 3-5 years of relevant experience in customer service.
• Experience coaching or providing indirect leadership to others.
• Strong organizational and communication skills.
• Knowledge of Ameriprise procedures is preferred.

Responsibilities

• Lead and coach direct reports, provide work direction on processes and service standards.
• Assist and coach in resolving complex or high-priority service issues.
• Manage workload and guide prioritization to meet accuracy and call quality metrics.
• Participate in cross-functional project teams with customer service impact.
• Provide performance feedback and support skill development.

Skills

Customer service leadership

Coaching

Communication

Organization

Education

High School Diploma or GED

Job description

Columbia Threadneedle Investments in Minneapolis seeks a Team Lead - Operations to drive customer-focused service with day-to-day team leadership. You will mentor the team, guide process improvements, and ensure high service levels for advisors, clients, or relationship partners.

This role emphasizes in-person collaboration and delivering impactful results across the organization. The position requires a Bachelor-level understanding with 3-5 years of relevant experience, strong communication,