Hybrid Operations Team Lead - Customer Service Excellence

Ameriprise Financial Services, LLC; Minneapolis (MN); Híbrido; USD 62 000 - 86 000; Tempo integral

Resumo da oferta

Ameriprise Financial Services, LLC in Minneapolis or Charlotte is seeking a results-driven leader to direct a customer-focused service team. You will coach staff, drive operational excellence, and partner across the organization to resolve issues and support key business initiatives.

We value strong communication, hands-on accountability, and the ability to balance service quality with efficiency. The role offers full-time hours and a comprehensive benefits program.

Qualificações

• 3-5 years of relevant experience.
• Experience in customer service processes and regulations.
• Experience coaching or indirect leadership.
• Strong organizational and communication skills.
• Ability to explain complex issues clearly.

Responsabilidades

• Lead and coach direct reports, provide work direction and support to the team on processes and procedures related to transaction processing or customer service standards and techniques.
• Assist and coach direct reports in resolving complex or high-priority service issues, or respond to and resolve such issues directly, as necessary.
• Manage direct report workload and provide guidance in prioritizing work to meet or exceed all accuracy, transaction processing, and call quality metrics and standards.
• Participate in and provide subject matter expertise on cross-functional projects and/or process improvement teams that have implications to the customer service area.
• Provide feedback to direct reports through effective performance management practices; ensure employees are developing skills to promote both team and individual success

Conhecimentos

Customer service

Coaching

Leadership

Communication

Organizational skills

Regulations knowledge

Formação académica

High School Diploma or GED

Bachelor’s degree preferred

Descrição da oferta de emprego

Ameriprise Financial Services, LLC in Minneapolis or Charlotte is seeking a results-driven leader to direct a customer-focused service team. You will coach staff, drive operational excellence, and partner across the organization to resolve issues and support key business initiatives.

We value strong communication, hands-on accountability, and the ability to balance service quality with efficiency. The role offers full-time hours and a comprehensive benefits program.