Senior Service Ops Analyst - Brokerage Process Improvement

RiverSource Life Insurance Company; Minneapolis, Las Vegas, Charlotte (MN, NV, NC); Híbrido; USD 82 000 - 112 000; Tempo integral

Resumo da oferta

RiverSource Life Insurance Company seeks a Lead Service Operations Specialist to drive process optimization and business analysis across Brokerage Operations. This hybrid role can be based in Minneapolis, Charlotte, or Las Vegas, with in-office collaboration and flexible work arrangements.

You will map workflows, document requirements, support technology modernization, and lead Lean Six Sigma initiatives. You will partner with Operations, Technology, Risk, Compliance, and other stakeholders to

Qualificações

• 5 to 7 years of experience in operations, business analysis, process improvement.
• Strong analytical and problem-solving skills.
• Experience documenting business requirements and process workflows.
• Able to communicate with business and technology stakeholders.

Responsabilidades

• Analyze operational workflows to identify inefficiencies, bottlenecks, and automation opportunities.
• Facilitate process mapping, root cause analysis, value stream reviews, and workflow redesign activities.
• Develop recommendations to improve scalability, quality, productivity, risk management, and service outcomes.
• Support Lean, Six Sigma, and continuous improvement initiatives.
• Measure and report on the results of process improvement initiatives.
• Gather, document, and prioritize business requirements for operational enhancements and modernization initiatives.
• Create business requirements, user stories, process flows, decision trees, and operational procedures.
• Partner with technology teams throughout solution design, development, testing, and implementation.
• Ensure business requirements align with regulatory, operational, and customer experience objectives.
• Support change impact assessments and implementation planning.
• Develop reporting and dashboards that provide actionable operational insights.
• Monitor key performance and risk indicators to identify emerging opportunities or issues.
• Present findings and recommendations to leadership.
• Coordinate testing activities, including creation of test scenarios and execution support.
• Assist with training, communication, and adoption activities for new processes and systems.
• Track project actions, decisions, risks, and dependencies.

Conhecimentos

Operations

Process improvement

Business analysis

Requirements gathering

Communication with stakeholders

Project coordination

Formação académica

Associate degree or equivalent experience

Bachelor's degree or equivalent experience

FINRA licenses (Series 99/7) preferred

Ferramentas

Lean Six Sigma

Microsoft Excel

UAT

Agile

Data visualization

Descrição da oferta de emprego

RiverSource Life Insurance Company seeks a Lead Service Operations Specialist to drive process optimization and business analysis across Brokerage Operations. This hybrid role can be based in Minneapolis, Charlotte, or Las Vegas, with in-office collaboration and flexible work arrangements.

You will map workflows, document requirements, support technology modernization, and lead Lean Six Sigma initiatives. You will partner with Operations, Technology, Risk, Compliance, and other stakeholders to