Hybrid Online Banking Specialist – Training Path

TEKsystems; United States; Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Pension

Paid Time Off (PTO)

Job summary

TEKsystems is seeking an Online Banking Specialist in Wakefield, MA. This hybrid role follows onsite training and focuses on helping customers with online and mobile banking, troubleshooting access issues, and delivering excellent service.

Shifts include 4 weekdays plus Saturdays, with training first and hybrid work after completion. Benefits include comprehensive plans and advancement opportunities within TEKsystems.

Qualifications

• 3+ years of call center or high-volume customer service experience.
• Strong communication, problem-solving, and computer skills.
• Banking experience is a plus, but not required.
• Ability to learn quickly and thrive in a fast-paced environment.

Responsibilities

• Assist customers with online and mobile banking questions via phone and email.
• Troubleshoot account access and technology-related issues.
• Provide exceptional customer service while resolving inquiries efficiently.
• Learn banking products, systems, and digital tools in a supportive training environment.
• Serve as a trusted resource for customers navigating their banking needs.

Skills

Customer service

Call center experience

Communication

Problem solving

Computer skills

Job description

TEKsystems is seeking an Online Banking Specialist in Wakefield, MA. This hybrid role follows onsite training and focuses on helping customers with online and mobile banking, troubleshooting access issues, and delivering excellent service.

Shifts include 4 weekdays plus Saturdays, with training first and hybrid work after completion. Benefits include comprehensive plans and advancement opportunities within TEKsystems.