Hybrid Banking Center Specialist — Customer Growth & Service

Country Bank For Savings; Wilbraham (MA); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with employer match

Educational assistance and tuition Re.

Hybrid work and flexible scheduling

Generous paid time off

Job summary

Country Bank For Savings in Wilbraham, MA is hiring a Banking Center Specialist. This role supports exceptional customer experiences, opens accounts, processes transactions, and manages cash with accuracy. The position offers a hybrid schedule and a competitive benefits package.

The role requires a high school diploma, 1 year of customer service or sales experience, and cash handling familiarity. A Notary Public license and NMLS registration are required.

Qualifications

• A High School diploma or equivalent is required, along with a minimum of one year of customer service or sales experience.
• Work experience in the banking/finance industry is preferred, as well as experience with cash handling.
• Must acquire and maintain a Notary Public license and active registration with the Nationwide Mortgage Licensing System.

Responsibilities

• Identifies and pursues opportunities to build and deepen customer relationships by actively listening and engaging the customer to understand their current and future financial needs and priorities.
• Takes ownership of the customer’s request and manages the experience end-to-end to ensure outstanding satisfaction; involves referral partners when needed.
• Opens various types of new accounts, including consumer, business, and retirement; collects proper identifications and educates on self-service tools.
• Manages all levels of account servicing requests such as address changes, ATM/Debit cards, online banking enrollment, and fraud resolution.
• Processes financial transactions including deposits, withdrawals, loan payments, checks, wire transfers, and foreign currency; balances cash box/drawer daily.
• Originates and closes home equity lines of credit and consumer loans.
• Follows Bank procedures to independently open and close Banking Centers daily.
• Models and promotes the Country Bank Experience and participates in skill-building with the team to enhance customer engagement.
• Maintains knowledge and compliance with applicable laws and regulations governing Bank activities.
• Participates in bank promotions and community events to foster new business opportunities.
• Builds long-lasting relationships with customers, colleagues, and the community while upholding core values.

Skills

Customer service

Sales

Communication

Presentations

Microsoft Office

Education

High School diploma or equivalent

Notary Public license

Job description

Country Bank For Savings in Wilbraham, MA is hiring a Banking Center Specialist. This role supports exceptional customer experiences, opens accounts, processes transactions, and manages cash with accuracy. The position offers a hybrid schedule and a competitive benefits package.

The role requires a high school diploma, 1 year of customer service or sales experience, and cash handling familiarity. A Notary Public license and NMLS registration are required.