Remote Online Banking Support Specialist

TEKsystems; Wakefield (MA); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental and Vision

401(k) Retirement Plan

Life Insurance

Paid Time Off

Job summary

TEKsystems is seeking an Immediate Banking Call Center Representative for a contract-to-hire role based in Wakefield, MA. After a brief training period, this position transitions to fully remote work, with shifts including 9:30-6:30, 10:00-7:00 or 11:00-8:00, four weekdays plus Saturday.

You will handle online banking inquiries via phone and email, deliver excellent service, and support the call center by addressing questions and processing online account setups.

Qualifications

• 2 years of call center experience or banking experience.
• Excellent communication skills.
• Microsoft Office proficient.

Responsibilities

• Provide outstanding service via phone and email to online banking end users.
• Serve as a service liaison between online customers and third-party providers.
• Process new online account set-ups and maintain existing online accounts.
• Respond to inquiries in a timely and professional manner.

Skills

Call center experience

Banking experience

Tools

Microsoft Office

Job description

TEKsystems is seeking an Immediate Banking Call Center Representative for a contract-to-hire role based in Wakefield, MA. After a brief training period, this position transitions to fully remote work, with shifts including 9:30-6:30, 10:00-7:00 or 11:00-8:00, four weekdays plus Saturday.

You will handle online banking inquiries via phone and email, deliver excellent service, and support the call center by addressing questions and processing online account setups.