Hybrid Banking Support & Customer Experience Specialist

Cambridge Savings Bank; Waltham (MA); Hybrid; USD 34,000 - 46,000; Full time

Benefits offered by this job

Healthcare

Parental planning

Mental health benefits

Performance bonus

401(k) match

Flexible time off

Job summary

Cambridge Savings Bank is seeking a Customer Resource Center Specialist in hybrid/waltham, MA to be the first point of contact for customers. You will deliver high-quality support across telephone and digital channels, providing knowledgeable solutions and documenting interactions in CRM.

The role emphasizes strong communication, problem solving, and the ability to adapt to changing needs while supporting bank policies and growth objectives.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication; explain complex info clearly.
• Strong listening, problem solving, and timely resolution skills.
• Ability to build relationships with customers and colleagues.
• Strong organizational skills and attention to detail.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Deliver exceptional customer experience across bank products and digital solutions.
• Handle inbound/outbound calls; listen to needs and provide tailored solutions.
• Perform customer transactions, including video banking, with accuracy and compliance.
• Document interactions in CRM and manage requests end-to-end.
• Provide support via telephone and digital channels per bank policies.
• Foster cross-department collaboration to support customer needs.

Skills

Communication

Active listening

Problem solving

Decision making

Interpersonal skills

Multitasking

Education

High School Diploma

Job description

Cambridge Savings Bank is seeking a Customer Resource Center Specialist in hybrid/waltham, MA to be the first point of contact for customers. You will deliver high-quality support across telephone and digital channels, providing knowledgeable solutions and documenting interactions in CRM.

The role emphasizes strong communication, problem solving, and the ability to adapt to changing needs while supporting bank policies and growth objectives.