Member Support Specialist - Hybrid, Paid Training

TEKsystems; Winchester (VA); Hybrid; USD 24,000 - 35,000; Full time

Benefits offered by this job

Comprehensive paid training

Ongoing career development and growth

Collaborative team culture

Meaningful impact in members' lives

Job summary

TEKsystems in Winchester, VA is seeking a Member Support Representative to be the friendly first point of contact for members, assisting with accounts, debit/credit cards, loans, and savings products while delivering outstanding service.

This contract-to-hire, hybrid position includes comprehensive paid training, ongoing development, and opportunities to grow within TEKsystems’ extensive client network.

Qualifications

• Strong communication and problem-solving skills.
• Enjoy helping people and creating exceptional customer experiences.
• Thrive in a fast-paced, team-oriented environment.
• Adapt quickly and remain calm under pressure.
• Curious, motivated, and eager to learn new skills.
• Bring a positive attitude and a commitment to continuous growth.

Responsibilities

• Be the friendly, knowledgeable first point of contact for member inquiries.
• Deliver personalized support with empathy, professionalism, and confidence.
• Simplify complex financial products and services into clear, easy-to-understand solutions.
• Assist members with accounts, debit and credit cards, loans, savings products, retirement planning, and more.
• Use technology and multiple systems to efficiently resolve questions and concerns.
• Identify opportunities to recommend products and services that help members achieve their financial goals.
• Create positive experiences that strengthen member relationships and reinforce trust.

Skills

Strong communication

Problem solving

Customer service

Team player

Adapt under pressure

Positive attitude

Job description

TEKsystems in Winchester, VA is seeking a Member Support Representative to be the friendly first point of contact for members, assisting with accounts, debit/credit cards, loans, and savings products while delivering outstanding service.

This contract-to-hire, hybrid position includes comprehensive paid training, ongoing development, and opportunities to grow within TEKsystems’ extensive client network.