Banking Customer Support Specialist (Hybrid)

Kids for the Future; Waltham (MA); Hybrid; USD 34,000 - 46,000; Full time

Job summary

Cambridge Savings Bank is seeking a Customer Resource Center Specialist in a hybrid role based in Waltham, MA. You will be the first point of contact for customers, delivering accurate solutions over phone and digital channels while upholding bank policies.

You'll document interactions in the CRM, support inquiries about bank products and services, and collaborate across departments to strengthen relationships and contribute to the bank's growth objectives.

Qualifications

• High school diploma required.
• Excellent verbal and written communication skills.
• Strong listening, problem-solving, and decision-making abilities.

Responsibilities

• Deliver exceptional customer experience by supporting inquiries related to bank products and services.
• Handle inbound and outbound calls and provide accurate solutions.
• Document interactions in CRM and manage requests from intake through resolution.
• Assist with video banking and ensure compliance with BSA/AML and policies.

Skills

Communication skills

Active listening

Problem solving

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Cambridge Savings Bank is seeking a Customer Resource Center Specialist in a hybrid role based in Waltham, MA. You will be the first point of contact for customers, delivering accurate solutions over phone and digital channels while upholding bank policies.

You'll document interactions in the CRM, support inquiries about bank products and services, and collaborate across departments to strengthen relationships and contribute to the bank's growth objectives.