Online Banking Specialist

TEKsystems; United States; Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Pension

Paid Time Off (PTO)

Job summary

TEKsystems is seeking an Online Banking Specialist in Wakefield, MA. This hybrid role follows onsite training and focuses on helping customers with online and mobile banking, troubleshooting access issues, and delivering excellent service.

Shifts include 4 weekdays plus Saturdays, with training first and hybrid work after completion. Benefits include comprehensive plans and advancement opportunities within TEKsystems.

Qualifications

• 3+ years of call center or high-volume customer service experience.
• Strong communication, problem-solving, and computer skills.
• Banking experience is a plus, but not required.
• Ability to learn quickly and thrive in a fast-paced environment.

Responsibilities

• Assist customers with online and mobile banking questions via phone and email.
• Troubleshoot account access and technology-related issues.
• Provide exceptional customer service while resolving inquiries efficiently.
• Learn banking products, systems, and digital tools in a supportive training environment.
• Serve as a trusted resource for customers navigating their banking needs.

Skills

Customer service

Call center experience

Communication

Problem solving

Computer skills

Job description

Online Banking Specialist | Wakefield, MA | Hybrid After Training

Ready to get your foot in the door with a respected financial institution that invests in its people? We're seeking customer-focused professionals to join a growing Online Banking team where strong performance, reliability, and a positive attitude can lead to a long-term career.

What You'll Do

• Assist customers with online and mobile banking questions via phone and email
• Troubleshoot account access and technology-related issues
• Provide exceptional customer service while resolving inquiries efficiently
• Learn banking products, systems, and digital tools in a supportive training environment
• Serve as a trusted resource for customers navigating their banking needs

What We're Looking For

• 3+ years of call center or high-volume customer service experience
• Strong communication, problem-solving, and computer skills
• Professional demeanor and consistent work history
• Ability to learn quickly and thrive in a fast-paced environment
• Banking experience is a plus, but not required

Schedule

• 4 weekdays plus every Saturday (9AM-3PM required)
• Assigned shifts between 9:30AM and 8PM
• Hybrid opportunity after successful onsite training

Why This Opportunity Stands Out

Break into the banking industry without prior banking experience

Clear path to permanent employment and long-term career growth

Internal promotion culture with advancement into Lead, Supervisor, and Management roles

Comprehensive benefits upon conversion, including PTO, 401(k), pension, and additional perks

Join a company known for investing in employee development and promoting from within

Gain valuable financial services experience that can open doors across the banking industry

#eastpriority26

Job Type & Location

This is a Contract position based out of Wakefield, MA.

Pay and Benefits

The pay range for this position is $23.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a hybrid position in Wakefield,MA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.