Hybrid Member Services Specialist

American Mathematical Society; Providence (RI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Excellent work-life balance

Generous benefit offerings

12 paid holidays

Technology equipment reimbursement

Job summary

A non-profit organization in Providence seeks a Customer Service Representative to provide service to members and non-members. The role includes managing transactions, prioritizing workloads, and ensuring customer satisfaction. Candidates should have 2+ years of customer service experience, knowledge of bookkeeping, and strong communication skills. The position offers excellent work-life balance, generous benefits, and a possibility for hybrid work.

Qualifications

• Minimum 2 years’ customer service experience required.
• Understanding of basic bookkeeping (debits, credits, etc.).
• Ability to learn about AMS products.
• Strong written and verbal communication skills.
• Dependable, organized, and detail-oriented.

Responsibilities

• Provide timely service to all members and non-members.
• Handle transactional aspects including order entry and collections.
• Organize and prioritize workload daily.
• Maintain strong knowledge of policies and procedures.

Skills

Customer service experience

Basic bookkeeping

Organizational skills

Communication skills

Problem-solving

Ability to multi-task

Windows Office Suite

Job description

A non-profit organization in Providence seeks a Customer Service Representative to provide service to members and non-members. The role includes managing transactions, prioritizing workloads, and ensuring customer satisfaction. Candidates should have 2+ years of customer service experience, knowledge of bookkeeping, and strong communication skills. The position offers excellent work-life balance, generous benefits, and a possibility for hybrid work.