Hybrid Member Services Specialist (Banking)

Astyra Corporation; Richmond (VA); Presencial; USD 35 000 - 50 000; Tempo integral

Resumo da oferta

Astyra Corporation is seeking a Member Account Specialist in Richmond, VA, to provide hybrid customer service in both call center and in-person environments. The role requires at least 1 year of banking and call center experience, along with strong communication and multitasking skills. You will handle customer inquiries, promote financial products, and ensure compliance with regulations while delivering excellent member service. Ideal candidates will possess a strong work ethic and adaptability.

Qualificações

• Minimum 1+ years of banking experience as a front desk teller.
• Minimum 1+ years of call center experience within the finance industry.
• Proficiency in operating computers and standard office equipment.
• Strong attention to detail, particularly with numbers and names.
• Effective verbal and written communication skills.

Responsabilidades

• Work in both a call center environment and in-person at designated branch locations.
• Process transactions, including transfers, withdrawals, and loan payments.
• Promote credit union products and services through cross-selling.
• Respond to member inquiries and resolve issues efficiently.

Conhecimentos

Strong work ethic

Adaptability in a fast-paced environment

Effective time management skills

Strong organizational skills

Ability to manage stress

Multitasking

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Astyra Corporation is seeking a Member Account Specialist in Richmond, VA, to provide hybrid customer service in both call center and in-person environments. The role requires at least 1 year of banking and call center experience, along with strong communication and multitasking skills. You will handle customer inquiries, promote financial products, and ensure compliance with regulations while delivering excellent member service. Ideal candidates will possess a strong work ethic and adaptability.