Hybrid Customer Support & CRM Specialist (Bilingual)

Girl Scouts of Eastern Missouri, Inc; Missouri; Hybrid; USD 28,309 - 31,133; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(b) retirement plan

Paid holidays

Paid time off

Job summary

A community-focused organization seeks a full-time Customer Service Representative to deliver exceptional service to members and volunteers. The ideal candidate will possess strong communication and technical skills, with 1–3 years of experience in customer service. The role entails assisting with registration processes, managing cases in CRM systems, and maintaining knowledge of programs. This position offers a competitive hourly rate between $20.55 and $22.60 and a hybrid work environment.

Qualifications

• 1–3 years of experience in customer service or help desk environment.
• Bilingual (English/Spanish) strongly preferred.
• Proficiency in CRM systems for case management.

Responsibilities

• Deliver exceptional customer service to members and volunteers.
• Maintain knowledge of Council programs and manage cases in CRM.
• Assist customers with registration processes and troubleshoot issues.
• Document all customer interactions appropriately.

Skills

Communication skills

Technical skills

Organizational skills

Analytical skills

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Excel

Job description

A community-focused organization seeks a full-time Customer Service Representative to deliver exceptional service to members and volunteers. The ideal candidate will possess strong communication and technical skills, with 1–3 years of experience in customer service. The role entails assisting with registration processes, managing cases in CRM systems, and maintaining knowledge of programs. This position offers a competitive hourly rate between $20.55 and $22.60 and a hybrid work environment.