Hybrid Member Services Specialist

TEKsystems; Winchester (VA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

401(k) plan

Paid time off

Job summary

TEKsystems in Winchester, VA seeks a Member Service Representative to provide friendly, professional support to members in a hybrid work setting. You will handle questions, transactions, and research across banking products to help members achieve their financial goals.

The role emphasizes strong communication, attention to detail, and the ability to adapt to multiple systems while delivering memorable member experiences in a fast-paced environment.

Qualifications

• Customer service experience is preferred
• Strong communication and problem solving
• Ability to handle multiple computer applications

Responsibilities

• Be the trusted first point of contact for members, delivering friendly and professional support.
• Answer incoming calls and help members with questions, solutions, and financial transactions.
• Assist with products and services, including checking and savings accounts, loans, credit cards, and more.
• Use multiple systems to research information and resolve concerns.
• Listen carefully to understand member needs and provide personalized recommendations.
• Introduce members to products and services that support financial goals.

Job description

TEKsystems in Winchester, VA seeks a Member Service Representative to provide friendly, professional support to members in a hybrid work setting. You will handle questions, transactions, and research across banking products to help members achieve their financial goals.

The role emphasizes strong communication, attention to detail, and the ability to adapt to multiple systems while delivering memorable member experiences in a fast-paced environment.