Hybrid Service Representative - Commercial Lines Specialist

Randstad USA; Boston (MA); Hybrid; USD 22,730 - 32,373; Full time

Benefits offered by this job

Major medical insurance

Dental coverage

Vision coverage

Career development opportunities

Flexible schedule

Job summary

A leading staffing agency in Boston is seeking a Service Representative for a hybrid, contract position in the Commercial Lines Customer Service Center. The role involves managing customer contacts, responding to inquiries, and providing quality service primarily via phone and email. Ideal candidates should have at least 2 years of customer service experience, effective communication skills, and a team-oriented mindset. This position offers $20 per hour with comprehensive training and benefits.

Qualifications

• 2+ years of related Customer Service experience with knowledge of Commercial Rating.
• Proficiency in operating and interpreting proprietary software programs.
• Strong written and oral communication skills.

Responsibilities

• Manage customer contact providing timely, quality service.
• Handle calls and emails from policyholders and agents.
• Respond to customer requests from various sources.

Skills

Customer Service

Communication

Active Listening

Teamwork

Education

College degree preferred but not required

Job description

A leading staffing agency in Boston is seeking a Service Representative for a hybrid, contract position in the Commercial Lines Customer Service Center. The role involves managing customer contacts, responding to inquiries, and providing quality service primarily via phone and email. Ideal candidates should have at least 2 years of customer service experience, effective communication skills, and a team-oriented mindset. This position offers $20 per hour with comprehensive training and benefits.