Member Services Specialist - Hybrid Contract

Elevait Solutions; Fountain Valley (CA); Hybrid; USD 30,307 - 31,684; Part time

Job summary

A healthcare services provider is seeking a Member Services Representative for a hybrid role in Fountain Valley, CA. The position involves assisting members through various communication channels and requires strong customer service and communication skills. Candidates must have a minimum of 2 years in a call center environment, proficiency in MS Word and Excel, and typing skills of at least 45 WPM. This role is a contract position lasting 2-3 months with an emphasis on member support and documentation.

Qualifications

• Minimum 2 years of experience in a transaction-based or call center environment.
• Strong verbal and written communication skills.
• Ability to build rapport and demonstrate empathy with members.
• Basic computer skills (MS Word, Excel).
• Typing speed of 45 WPM.
• Ability to multitask and meet productivity and quality standards.
• Attention to detail and strong organizational skills.
• Ability to maintain confidentiality (HIPAA compliance).

Responsibilities

• Serve as the primary point of contact for members via phone, email, internet, and written correspondence.
• Document and track member, provider, and sponsor interactions accurately.
• Educate members on benefits, policies, rights, and responsibilities.
• Process member grievances, appeals, and service requests.
• Review member claims history to ensure accurate benefit tracking.

Skills

Customer Service & Member Support

Call Center/Transaction Processing

Communication & Documentation

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

A healthcare services provider is seeking a Member Services Representative for a hybrid role in Fountain Valley, CA. The position involves assisting members through various communication channels and requires strong customer service and communication skills. Candidates must have a minimum of 2 years in a call center environment, proficiency in MS Word and Excel, and typing skills of at least 45 WPM. This role is a contract position lasting 2-3 months with an emphasis on member support and documentation.