Hybrid Logistics Manager — Lead Customer Service & Growth

gwii; Savannah (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Gulf Winds International, Inc. seeks a Logistics Manager in the Customer Service department. The role is full-time and hybrid, reporting to the Director of Customer Service, with an emphasis on driving world-class service across markets.

You will coach staff, manage dashboards, and improve onboarding and customer interactions. Responsibilities include leading engagement initiatives, tracking goals, and ensuring KPI success for key accounts.

Qualifications

• Must possess strong communication and writing skills to interface with internal and external customers.
• Self-starter with ability to work with minimal supervision and execute tasks at a high level.
• Bachelor’s degree or equivalent experience; prior management experience is a plus.

Responsibilities

• Lead and enable the Customer Service team to deliver world-class service.
• Establish and monitor quarterly goals aligned to department and company objectives.
• Develop dashboards, track KPIs, and drive process improvements to maximize profitability and reduce issues.

Skills

Strong communication

Self-starter

Organizational skills

Team leadership

Problem solving

Education

Bachelor’s degree or equivalent experience

Job description

Gulf Winds International, Inc. seeks a Logistics Manager in the Customer Service department. The role is full-time and hybrid, reporting to the Director of Customer Service, with an emphasis on driving world-class service across markets.

You will coach staff, manage dashboards, and improve onboarding and customer interactions. Responsibilities include leading engagement initiatives, tracking goals, and ensuring KPI success for key accounts.