Hybrid Logistics Manager - Lead Customer Service & Ops

gwii; Memphis (TN); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Gulf Winds International, Inc. is seeking a Logistics Manager in a hybrid environment to lead the Customer Service department’s logistics functions. You will report to the Director of Customer Service and oversee engagement, onboarding, and process improvements for multiple markets.

The role requires strong communication and leadership, with a focus on achieving KPIs, optimizing costs, and ensuring customer satisfaction across the Gulf Winds network.

Qualifications

• Strong communication and writing skills for interfacing with customers.
• Demonstrated ability to lead and manage a team.
• Knowledge of transportation, logistics and supply chain operations.
• Excellent organizational skills and proactive mindset.

Responsibilities

• Lead and enable the team to provide world-class customer service.
• Establish and monitor quarterly goals aligned to department and company objectives.
• Coach, train, and motivate staff to meet performance targets.
• Develop and maintain reports and dashboards to track performance.

Skills

Communication

Self-starter

Logistics knowledge

Organizational skills

Leadership & training

Education

Bachelor’s degree or equivalent experience

Job description

Gulf Winds International, Inc. is seeking a Logistics Manager in a hybrid environment to lead the Customer Service department’s logistics functions. You will report to the Director of Customer Service and oversee engagement, onboarding, and process improvements for multiple markets.

The role requires strong communication and leadership, with a focus on achieving KPIs, optimizing costs, and ensuring customer satisfaction across the Gulf Winds network.