Hybrid Logistics Manager — Lead Customer Service & Ops

Gulf Winds International Inc.; Sibert (AL); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Gulf Winds International Inc. is seeking a Logistics Manager to lead the Customer Service team in a hybrid, all-markets role. The candidate will drive world-class service, manage costs, and collaborate with executives to improve processes in a fast-paced environment.

The role reports to the Director of Customer Service and is full-time, located in a hybrid setting across markets. Candidates should bring strong communication, logistics knowledge, and leadership experience.

Qualifications

• Must possess strong communication & writing skills to interface with internal and external customers.
• Must be a self-starter and willing to work with minimal supervision and execute tasks at a high level.
• Knowledge of transportation industry, logistics and supply chain.
• Excellent organizational skills.
• Ability to motivate, train, lead, and evaluate the performance of team members.

Responsibilities

• Lead and enable the team to provide world-class customer service to customers.
• Coach, train, and motivate staff to deliver a high-quality customer service experience.
• Establish and monitor goals, develop reports, and manage costs and credits.
• Onboard key and contract customers and ensure KPI targets are met.
• Address complex issues and improve processes to maximize profitability.

Skills

Customer service

Logistics knowledge

Team leadership

Communication

Education

Bachelor’s degree or equivalent experience

Job description

Gulf Winds International Inc. is seeking a Logistics Manager to lead the Customer Service team in a hybrid, all-markets role. The candidate will drive world-class service, manage costs, and collaborate with executives to improve processes in a fast-paced environment.

The role reports to the Director of Customer Service and is full-time, located in a hybrid setting across markets. Candidates should bring strong communication, logistics knowledge, and leadership experience.