Hybrid Logistics Manager: Customer Experience Leader

gwii; Baltimore (MD); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Gulf Winds International, Inc. is seeking a Logistics Manager to lead the Customer Service team in a hybrid role. The position oversees onboarding, dashboards, and performance metrics across multiple markets, with a focus on driving profitability and customer satisfaction.

The role reports to the Director of Customer Service and requires strong communication, process improvement, and people leadership to manage a dynamic logistics operation across port-related markets.

Qualifications

• Must possess strong communication & writing skills to interface with internal and external customers.
• Must be a self-starter and willing to work with minimal supervision.
• Knowledge of transportation industry, logistics and supply chain.
• Excellent organizational skills.
• Ability to motivate, train, lead, and evaluate the performance of team members.

Responsibilities

• Employee Engagement: create a positive culture and manage customer service staff to meet performance goals.
• Goal Tracking: establish quarterly goals and monitor costs, credits, and reports.
• Dashboard Management: monitor dashboards, perform data audits, and identify improvement opportunities.
• Customer Onboarding & Routine Interaction: maintain rapport with key customers and ensure KPI targets are met.
• Ad hoc and routine duties: participate in various team meetings, onboarding calls, and operational reviews.

Skills

Communication skills

Self-starter

Transportation industry knowledge

Organizational skills

Team leadership

Education

Bachelor’s degree or equivalent experience

Job description

Gulf Winds International, Inc. is seeking a Logistics Manager to lead the Customer Service team in a hybrid role. The position oversees onboarding, dashboards, and performance metrics across multiple markets, with a focus on driving profitability and customer satisfaction.

The role reports to the Director of Customer Service and requires strong communication, process improvement, and people leadership to manage a dynamic logistics operation across port-related markets.