Hybrid Licensee Support Specialist

Broadcast Music, Inc.; Nashville (TN); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with employer match

Flexible spending accounts

Hybrid office schedule

Short-term & long-term disability benefits

12 paid calendar holidays

Up to 12 weeks paid parental leave

Tuition assistance

Employee Resource Groups

Entertainment discounts

Employee appreciation events

Job summary

Broadcast Music, Inc. is looking for a Customer Service Representative in Nashville, TN. In this role, you will provide exceptional customer service to our licensees while managing inquiries and upselling. You must have a Bachelor’s degree and at least one year of experience in customer service. The position offers a hybrid work schedule, medical and dental insurance, and 401K benefits. Join us in fostering a culture of diversity and inclusion within our team.

Qualifications

• Minimum 1 year of customer service, sales, or collections experience required.
• Contact center experience preferred.

Responsibilities

• Provide customer service to licensees ensuring revenue goals are met.
• Manage a caseload of customers and handle inquiries via various communication tools.
• Contact customers to update licenses or sell new licenses.

Skills

Exceptional communication skills

Strong interpersonal skills

Detail orientation

Problem-solving skills

Analytical skills

Flexibility and adaptability

Team player

Contact center knowledge

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Microsoft Office Suite

Job description

Broadcast Music, Inc. is looking for a Customer Service Representative in Nashville, TN. In this role, you will provide exceptional customer service to our licensees while managing inquiries and upselling. You must have a Bachelor’s degree and at least one year of experience in customer service. The position offers a hybrid work schedule, medical and dental insurance, and 401K benefits. Join us in fostering a culture of diversity and inclusion within our team.