Hybrid Call Center Pro – Inbound Support & Problem Solver

PerunHR; Spring Hill (TN); Hybrid; USD 32,000 - 45,000; Full time

Job summary

A leading HR service provider is seeking a Call Center Representative for a hybrid role located in Brentwood, TN. This position focuses on providing exceptional customer service by answering inbound calls and resolving inquiries. Candidates must demonstrate strong communication skills, problem-solving abilities, and a customer service-oriented approach. Familiarity with Microsoft Word and Excel is required. Training will be provided with an in-person component. Join a team dedicated to delivering excellent customer experiences.

Qualifications

• Basic computer skills with experience in Microsoft Word and Excel.
• Strong communication skills in verbal, listening, and written formats.
• Ability to handle conflict positively with strong sense of urgency.

Responsibilities

• Professionally represent the company's mission and values during customer engagements.
• Answer inbound calls and resolve customer inquiries in a timely manner.
• Partner with internal departments for resolution of customer contacts.

Skills

Communication skills

Problem solving

Multi-tasking

Conflict resolution

Tools

Microsoft Word

Microsoft Excel

Job description

A leading HR service provider is seeking a Call Center Representative for a hybrid role located in Brentwood, TN. This position focuses on providing exceptional customer service by answering inbound calls and resolving inquiries. Candidates must demonstrate strong communication skills, problem-solving abilities, and a customer service-oriented approach. Familiarity with Microsoft Word and Excel is required. Training will be provided with an in-person component. Join a team dedicated to delivering excellent customer experiences.