Licensee Success & Growth Specialist

Broadcast Music, Inc.; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Colonial Group in Nashville, TN is seeking a customer service professional to support licensees and protect revenue. You will manage day-to-day inquiries via email, text, chat and phone, maintain licensee accounts and look for upsell opportunities across the chain.

Collaboration with teams such as collections, accounting and sales is essential, along with strong communication, organizational skills and CRM proficiency. This role is on-site in a fast-paced office environment.

Qualifications

• Bachelor’s degree or equivalent required.
• Minimum 1 year of experience in customer service, sales and/or collections.
• Contact center experience preferred.
• Strong communication and presentation skills.
• Proficiency with CRM systems and MS Office.

Responsibilities

• Provides customer service to licensees ensuring revenue goals and service levels are met.
• Manages a caseload of customers and handles inquiries via email, text, chat and phone.
• Upsells/adds locations on chain accounts when possible.
• Collaborates with cross-functional teams including collections, accounting, sales, verification, and distribution.
• Performs verification and research functions and assists with report forms and license fee schedules.
• Maintains departmental administrative functions and regular attendance.

Skills

Communication

Interpersonal

Org & Planning

Detail-oriented

Self-starter

Problem solving

Adaptability

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Microsoft Office Suite

Job description

Colonial Group in Nashville, TN is seeking a customer service professional to support licensees and protect revenue. You will manage day-to-day inquiries via email, text, chat and phone, maintain licensee accounts and look for upsell opportunities across the chain.

Collaboration with teams such as collections, accounting and sales is essential, along with strong communication, organizational skills and CRM proficiency. This role is on-site in a fast-paced office environment.