Hybrid Leave & Disability Claims Analyst

godirect; Atlanta (GA); Hybrid; USD 50,000 - 63,000; Full time

Job summary

Voya Financial is seeking a Claims Analyst for the Leave Management (VLM) department. You will guide claimants through their integrated leave process, focusing on Short Term Disability and FMLA, delivering empathetic, clear service while ensuring regulatory compliance.

The role is hybrid, with the option to reside near one of our locations, and you will analyze payments, make claim decisions on non-complex cases, and collaborate with internal and external partners to uphold service levels and

Qualifications

• 1 year of experience in FMLA or unpaid leave claims management.
• 2 years of experience in short-term disability or paid leave claims management.
• Strong decision-making and critical thinking skills.
• Medical/vocational management.
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook.
• Exceptional written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Collaborative mindset with the ability to work cross-functionally.

Responsibilities

• Analyze and determine claim payments in an accurate and timely manner.
• Claim decisions on non-complex disability claims.
• Communicate clearly and professionally via phone and email.
• Build and maintain strong relationships with internal and external stakeholders.
• Participate in team-based problem-solving and continuous improvement initiatives.
• Manage assigned work queues within defined service level agreements (SLAs).
• Support additional projects and responsibilities as needed.

Skills

FMLA claims

Short-term disability

Customer service

Microsoft Office 365

Communication skills

Time management

Cross-functional work

Attention to detail

Problem solving

Education

Bachelor's degree

Tools

Outlook

Microsoft Office 365

Job description

Voya Financial is seeking a Claims Analyst for the Leave Management (VLM) department. You will guide claimants through their integrated leave process, focusing on Short Term Disability and FMLA, delivering empathetic, clear service while ensuring regulatory compliance.

The role is hybrid, with the option to reside near one of our locations, and you will analyze payments, make claim decisions on non-complex cases, and collaborate with internal and external partners to uphold service levels and