Leave Management Claims Analyst - Hybrid

Voya Financial; Hartford (CT); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Retirement plan

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial is seeking a Claims Analyst for the Leave Management team to guide claimants through leave processes, focusing on Short Term Disability and FMLA with empathy and regulatory compliance.

The role offers a hybrid work arrangement; candidates must reside near a Voya location. Minimum experience in leave and disability claims is required, with strong communication and detail orientation demanded for timely decisions.

Qualifications

• 1 year of experience in FMLA or unpaid leave claims management.
• 2 years of experience in short-term disability or paid leave claims management.
• Strong decision-making and critical thinking skills.
• Medical/vocational management.
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook.
• Exceptional written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Collaborative mindset with the ability to work cross-functionally.

Responsibilities

• Analyze and determine claim payments in an accurate and timely manner.
• Claim decisions on non-complex disability claims.
• Communicate clearly and professionally via phone and email.
• Build and maintain strong relationships with internal and external stakeholders.
• Participate in team-based problem-solving and continuous improvement initiatives.
• Manage assigned work queues within defined service level agreements (SLAs).
• Support additional projects and responsibilities as needed.

Skills

FMLA knowledge

Short-term disability

Decision making

Medical vocational management

Customer service

MS Office 365

Communication

Attention to detail

Time management

Team collaboration

Education

Bachelor’s degree

Tools

Microsoft Outlook

Job description

Voya Financial is seeking a Claims Analyst for the Leave Management team to guide claimants through leave processes, focusing on Short Term Disability and FMLA with empathy and regulatory compliance.

The role offers a hybrid work arrangement; candidates must reside near a Voya location. Minimum experience in leave and disability claims is required, with strong communication and detail orientation demanded for timely decisions.