JIRA Service Management Specialist

Zohorecruit; Madison (WI); Híbrido; USD 73.000 - 103.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Dental Insurance

Life Insurance

Short/Long Term Disability Insurance

Simple IRA

Referral Bonus

Employee Assistance Program

Descripción de la vacante

KeystoneConsulting, Inc. in Madison, Wisconsin, is seeking a senior ITSM consultant with hands-on Jira Service Management experience to design and implement workflows and integrations across enterprise systems.

The role requires on-site interviews and a hybrid work arrangement, with a 60/40 split (two days on-site per week). Candidates should have a Bachelor’s degree or equivalent experience, and be eligible to work in the United States.

Formación

• 3+ years configuring and administering Jira Service Management (JSM).
• 3+ years designing service management workflows per ITIL.
• 3+ years helping enterprise clients improve ITSM.
• 3+ years hands-on Atlassian automation to reduce manual effort.

Conocimientos

JSM configuration

ITSM design

Automation rules

Enterprise integration

Atlassian automation

Educación

Bachelor's degree

Herramientas

Jira

Okta

Entra

Azure DevOps

REST APIs

Descripción del empleo

Madison, United States

Duration: 06/30/2027 with extensions possible

Interview: On-site interview required

All candidates must be WI residents or willing to relocate to WI PRIOR to starting role.

Work location: Hybrid position 60/40 (2 days onsite per week)

Requirements

• § Minimum3 years of experience configuring and administering Jira Service Management(JSM) and integrating JSM with third-party enterprise systems (e.g., SSO/identityproviders such as Microsoft Entra and Okta, platforms such as MicrosoftAzure/ DevOps, and configuration management systems such as Microsoft Configuration Manager or Microsoft InTune), monitoring tools, HR systems, orERP platforms) using REST APIs, webhooks, or native connectors
• § Minimum3 years of experience designing and implementing service management workflows,automation rules, and request type configurations aligned to ITIL or equivalentframeworks
• § Minimum3+ years' experience helping enterprise clients improve service deliveryoperations, tooling adoption, or ITSM process maturity
• § Minimum3 years of experience hands-on experience with Atlassian automation (nativeJSM rules) to reduce manual effort and improve consistency
• § Bachelor'sdegree or equivalent (minimum 12 years) work experience. (If associate’s degree,must have minimum 6 years work experience).
• Hourly rate for 1099: $75.00
• Hourly rate forW2: $53.00

Full-Time W2 employees may receive the followingbenefits:

• Health and Dental Insurance
• Life Insurance
• Short/Long Term Disability Insurance
• Simple IRA
• Referral Bonus
• Employee Assistance Program

KeystoneConsulting, Inc. is an equal opportunity employer and is following Wisconsin’sContract Compliance law. U.S. Citizens and those authorized to work in the U.S.are encouraged to apply. We are unable to sponsor at this time.

KeystoneConsulting, Inc. participates in E-Verify.