JIRA Service Management Specialist

Keystone Consulting, Inc; Kentucky; Híbrido; USD 73.000 - 103.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Dental Insurance

Life Insurance

Disability Insurance

Simple IRA

Referral Bonus

Employee Assistance Program

Descripción de la vacante

Keystone Consulting, Inc. seeks a senior ITSM consultant to configure Jira Service Management, design ITIL-aligned workflows, and integrate with enterprise systems via REST APIs and webhooks. You will drive automation and improve service delivery for enterprise clients in a hybrid Wisconsin-based role.

The position is based in Madison with an on-site interview requirement and a 60/40 hybrid work model (two days onsite). 1099/W2 options available; competitive hourly rates apply.

Formación

• 3+ years configuring and administering Jira Service Management (JSM) with enterprise integrations via REST APIs or connectors.
• 3 years designing ITIL-aligned service workflows and automation rules.
• 3+ years helping enterprise clients improve IT service delivery and ITSM maturity.
• 3 years hands-on Atlassian automation to reduce manual effort.
• Bachelor's degree or equivalent (12 years) of work experience; associates require 6 years.

Conocimientos

Jira Service Management

ITSM

REST APIs

Webhooks

ITIL

Automation rules

Enterprise IT consulting

Educación

Bachelor's degree

Equivalent experience

Herramientas

JSM

Microsoft Entra

Okta

Azure DevOps

Microsoft Configuration Manager / Intune

REST APIs

Descripción del empleo

Madison, United States

Duration: 06/30/2027 with extensions possible

Interview: On-site interview required

All candidates must be WI residents or willing to relocate to WI PRIOR to starting role.

Work location: Hybrid position 60/40 (2 days onsite per week)

Requirements

• § Minimum3 years of experience configuring and administering Jira Service Management(JSM) and integrating JSM with third-party enterprise systems (e.g., SSO/identityproviders such as Microsoft Entra and Okta, platforms such as MicrosoftAzure/ DevOps, and configuration management systems such as Microsoft Configuration Manager or Microsoft InTune), monitoring tools, HR systems, orERP platforms) using REST APIs, webhooks, or native connectors
• § Minimum3 years of experience designing and implementing service management workflows,automation rules, and request type configurations aligned to ITIL or equivalentframeworks
• § Minimum3+ years' experience helping enterprise clients improve service deliveryoperations, tooling adoption, or ITSM process maturity
• § Minimum3 years of experience hands-on experience with Atlassian automation (nativeJSM rules) to reduce manual effort and improve consistency
• § Bachelor'sdegree or equivalent (minimum 12 years) work experience. (If associate’s degree,must have minimum 6 years work experience).
• Hourly rate for 1099: $75.00
• Hourly rate forW2: $53.00

Full-Time W2 employees may receive the followingbenefits:

• Health and Dental Insurance
• Life Insurance
• Short/Long Term Disability Insurance
• Simple IRA
• Referral Bonus
• Employee Assistance Program

KeystoneConsulting, Inc. is an equal opportunity employer and is following Wisconsin’sContract Compliance law. U.S. Citizens and those authorized to work in the U.S.are encouraged to apply. We are unable to sponsor at this time.

KeystoneConsulting, Inc. participates in E-Verify.