Hybrid IT Support Specialist — Windows, Mac & Network

Federal MFG LLC.; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and dental insurance

Life insurance

Generous paid time off

Retirement with company match

Job summary

ProMach, via its CL&D division, is seeking an IT Support Specialist in Hartland, WI for a hybrid role (three days in the office, two at home). You’ll provide hands-on support across desktops, business apps, network, and manufacturing tech, ensuring reliable operation across office and production environments.

You will troubleshoot hardware/software, manage AD/M365, and assist in projects while coordinating with vendors.

Qualifications

• Experience supporting Windows desktop operating systems.
• Working knowledge of Microsoft 365 administration.
• Understanding of Active Directory, DNS, DHCP, and TCP/IP networking.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Customer-focused approach and ability to explain technical information to non-technical employees.
• Ability to prioritize requests and manage time.
• Desire to continue learning and expanding technical knowledge.

Responsibilities

• Provide Tier 1 technical support for desktops, laptops, mobile devices, printers, and business applications.
• Install, configure, maintain, and troubleshoot Windows and macOS devices.
• Support Apple technology including MacBooks, iMacs, iPhones, and iPads.
• Manage user accounts, permissions, and security groups in Active Directory and Microsoft 365.
• Troubleshoot network connectivity, Wi-Fi, VPN, email, and printing issues.
• Deploy and maintain hardware and software per company standards.
• Support manufacturing technology such as barcode scanners and shop floor systems.
• Assist with server, network, and infrastructure maintenance.
• Maintain IT documentation and inventory records.
• Support endpoint security, patch management, and cybersecurity initiatives.
• Coordinate onboarding/offboarding and IT projects.

Skills

Windows OS

Microsoft 365 administration

Active Directory

DNS

DHCP

TCP/IP networking

Troubleshooting

Communication skills

Customer service

Time management

Willingness to learn

Education

Associate or bachelor's degree in IT/CS or related field

Tools

Intune

N-able

Job description

ProMach, via its CL&D division, is seeking an IT Support Specialist in Hartland, WI for a hybrid role (three days in the office, two at home). You’ll provide hands-on support across desktops, business apps, network, and manufacturing tech, ensuring reliable operation across office and production environments.

You will troubleshoot hardware/software, manage AD/M365, and assist in projects while coordinating with vendors.