Hybrid IT Support Technician — Windows/macOS & M365

TransGlobal Holding Co.; Monrovia (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

TransGlobal Holding Co. in Monrovia, CA, seeks an IT Support Specialist to provide comprehensive end-user support across hybrid Windows and macOS environments, handling desktop, laptop, and software issues, and assisting with M365 tasks.

You will set up new systems, manage IT assets, configure Intune and Jamf, monitor network connectivity, and support security policies while ensuring IT security standards and audits.

Qualifications

• 2+ years of hands-on IT support across Windows and macOS environments.

Responsibilities

• Daily User Support: primary contact for end-user IT issues and troubleshooting.

Skills

Customer support

Bilingual Mandarin/English

Windows & macOS troubleshooting

Documentation & communication

Travel readiness

Education

Bachelor's degree in CS/IT or related field

Tools

Microsoft 365

Entra ID / Azure AD

Microsoft Intune

Apple Jamf

VPN, DNS/DHCP

Cisco/HP/Aruba networking gear

Job description

TransGlobal Holding Co. in Monrovia, CA, seeks an IT Support Specialist to provide comprehensive end-user support across hybrid Windows and macOS environments, handling desktop, laptop, and software issues, and assisting with M365 tasks.

You will set up new systems, manage IT assets, configure Intune and Jamf, monitor network connectivity, and support security policies while ensuring IT security standards and audits.