Hybrid IT Support Specialist — Windows, Mac & Networking

CL&D Graphics LLC; Town of Hartland (WI); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Comprehensive medical/dental programs

Life insurance

Generous paid time off program

Retirement savings plan with company‑匹

Job summary

CL&D, a division of ProMach, seeks an IT Support Specialist in Hartland, WI for a hybrid role. You’ll deliver hands-on support across desktops, devices, and networks, ensuring reliable operations in office and production environments.

You’ll troubleshoot, configure, and secure systems, collaborate with IT teammates, and support manufacturing tech and security initiatives. A customer-focused communicator with Windows, AD, and M365 skills succeeds here.

Qualifications

• Experience supporting Windows desktop operating systems.
• Microsoft 365 administration knowledge.
• Familiarity with Active Directory, DNS, DHCP, and TCP/IP networking.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• Provide Tier 1 technical support for desktops, laptops, mobiles, printers, and apps.
• Install, configure, maintain, and troubleshoot Windows and macOS devices.
• Support Apple technology including Macs and iOS devices.
• Manage user accounts, permissions, and security groups in AD and Microsoft 365.
• Troubleshoot network connectivity, WiFi, VPN, email, and printing issues.
• Deploy and maintain hardware and software per company standards.
• Support manufacturing technology including barcode scanners and shop floor systems.
• Assist with server, network, and infrastructure maintenance.
• Maintain IT documentation and asset inventory records.
• Assist with onboarding and offboarding activities.
• Participate in IT projects and system upgrades.
• Coordinate with vendors and third-party providers.
• Provide responsive customer service and clear technical guidance.

Skills

Windows OS

Microsoft 365

Active Directory

Networking TCP/IP

Troubleshooting

Communication

Customer focus

Education

Associate or bachelor’s degree in IT

Equivalent work experience

Tools

Intune

N-able

Job description

CL&D, a division of ProMach, seeks an IT Support Specialist in Hartland, WI for a hybrid role. You’ll deliver hands-on support across desktops, devices, and networks, ensuring reliable operations in office and production environments.

You’ll troubleshoot, configure, and secure systems, collaborate with IT teammates, and support manufacturing tech and security initiatives. A customer-focused communicator with Windows, AD, and M365 skills succeeds here.