Hybrid Software Support Specialist (Temp-to-Perm) - Remote

Tyler Technologies, Inc.; Plano (TX); Hybrid; USD 29,494 - 39,998; Full time

Job summary

A technology solutions provider is seeking an Associate Software Support Representative to deliver software support for clients. The role involves troubleshooting client issues, collaborating with teams, and providing clear communication. Ideal candidates will possess strong interpersonal skills, a background in customer service, and a commitment to continuous learning. This hybrid position requires in-office attendance three days a week and offers competitive compensation within a specified salary range.

Qualifications

• Exceptional customer service aptitude required.
• One year of work experience in a customer service/technical support environment required.
• Ability to work in a team environment to collaborate on resolving issues.

Responsibilities

• Provide software support for clients on product usage.
• Manage client software issues through troubleshooting.
• Analyze issues and communicate effectively with clients.

Skills

Customer service aptitude

Interpersonal skills

Problem-solving skills

Analytical ability

Organizational skills

Education

Associate degree or equivalent experience

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A technology solutions provider is seeking an Associate Software Support Representative to deliver software support for clients. The role involves troubleshooting client issues, collaborating with teams, and providing clear communication. Ideal candidates will possess strong interpersonal skills, a background in customer service, and a commitment to continuous learning. This hybrid position requires in-office attendance three days a week and offers competitive compensation within a specified salary range.