Hybrid IT Support Analyst – Helpdesk & End-User Tech

American Family Care Willow Grove; Texas City (TX); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health, dental, and vision insurance

401(k) with employer match

Opportunities for training and development

Job summary

A national nonprofit organization is seeking an IT Support Analyst for a hybrid role that includes remote and onsite support to assist staff with technical issues. The position demands strong technical knowledge, customer service skills, and the ability to thrive in a dynamic environment. Candidates should have a degree in IT and experience in helpdesk roles. Benefits include competitive salary, health insurance, and opportunities for career growth.

Qualifications

• Minimum 1-3 years of IT support experience required.
• Experience in a hybrid support capacity is a plus.
• Familiarity with ticketing systems preferred.

Responsibilities

• Provide first-level support to internal users via phone, chat, email, or in-person.
• Troubleshoot, diagnose, and resolve technical problems.
• Manage and maintain tickets in the IT helpdesk system.

Skills

Strong understanding of Windows and Mac OS environments

Experience with Microsoft Office 365

Excellent verbal and written communication skills

Strong problem-solving abilities

Ability to manage multiple priorities

Education

Associates or Bachelor's degree in Information Technology

Tools

ServiceNow

Zendesk

Freshdesk

Job description

A national nonprofit organization is seeking an IT Support Analyst for a hybrid role that includes remote and onsite support to assist staff with technical issues. The position demands strong technical knowledge, customer service skills, and the ability to thrive in a dynamic environment. Candidates should have a degree in IT and experience in helpdesk roles. Benefits include competitive salary, health insurance, and opportunities for career growth.